M/s Perdurance Health Private Limited (“BetterWay”, “us”, “we”, “our”), operates as a outcome-driven healthcare service provider for chronic lifestyle disorders through its health care facilities situated at various places in India (“Clinic(s)”) and website available at https://theBetterWay.co/ (referred to as the “Site”) and services which are linked, or connected thereto (“Service(s)”)
This privacy statement is released in accordance with, among other things:
Section 43A of the Information Technology Act of 2000 Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPDI Rules”).
The sort of information that BetterWay collects from Users, including Sensitive Personal Data or Information (which is outlined in paragraph 2 below) and Personal Information (as outlined in paragraph 2 below) pertaining to an individual; the reason for collecting, how it is used, processed, retained, and destroyed; and how and to whom it will be disclosed.
PERSONAL INFORMATION COLLECTION
In order to best serve your needs, some of the Services typically require us to have knowledge of who you are. We may request that you voluntarily provide us with certain information that uniquely describes you or could be used to identify you when you use the Services or communicate with us via emails, phone calls, or other correspondence. By using this form, you agree that BetterWay may collect such information. Without compromising the aforementioned generalisation, the data that we may obtain from you may consist of (but not be restricted to) the following:
contact information, including your phone number and email address;
information about how you have used the services, including a history of the appointments you have made or that you have made with others;
demographic information (such as your pin code, gender, and birthdate);
insurance information (like your insurance provider and plan);
additional information that you voluntarily decide to give us (such as information you share with us via letters or emails), including any pictures and other files or documents.
According to the SPDI Rules, the data that BetterWay has collected from you may qualify as “personal information” or “sensitive personal data or information.”
According to the SPDI Rules, "Personal Information" is any information pertaining to an individual that can be used to identify them, either directly or indirectly, in conjunction with other information that is known or likely to be known to a body corporate.
According to the SPDI Rules, an individual's "sensitive personal data or information" includes any personal data about them that relates to:
• login credentials
• bank account, credit card, debit card, and other payment instrument details
• physical, physiological, and mental health conditions
• medical records and history
• biometric data
• sexual orientation
• information received by the body corporate through a lawful contract or otherwise visitor information provided at the time of registration or subsequently and call data records
Information that is publicly available may be used, collected, and stated by BetterWay without your authorization.
STATEMENT OF PRIVACY
This section applies to all Practitioners.
Practitioners are required to provide certain information, such as sensitive personal data or information, including their personal information, to proceed with the registration, creation, and submission of applications on BetterWay.
The Practitioners use the personally identifiable information they choose to give BetterWay to help them define and identify who they are. The sole owner of this information is BetterWay. Your information will belong to you, and by using, processing, and/or disclosing it to BetterWay for the aforementioned uses, you agree that BetterWay may do so. BetterWay may sell or otherwise transfer such research, statistical, or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. BetterWay may also use such information for commercial purposes and in an aggregated or non-personally identifiable form for business intelligence, statistical analysis, and research purposes.
Additionally, BetterWay maintains the right to use any information supplied by or concerning the Practitioner for the following:
• Uploading such data to the website.
• Making new product or service offers to practitioners in accordance with the phone number listed on the DNC Registry.
• Contacting Practitioners to solicit product feedback.
• Examining software usage trends to enhance the usefulness and design of products.
• Examining financial and inventory data that has been anonymized for commercial purposes.
BetterWay’s software automatically permits the listing of Practitioners’ details on its website for each “Doctor” or “Clinic” that is added. When end users search for doctors on the website, the Practitioner information listed on the website appears, and end users use the Practitioner information listed on the website to make appointment requests. BetterWay does not guarantee or make any representations regarding the accuracy or completeness of the information that is displayed on its website.
NOTE FOR END USERS
Certain information that is gathered from end users, including Personal Information or Sensitive Personal Data or Information for process of registration, account creation and submission.
All the information shared in this policy is applicable to all end users and should therefore be read and understood before sharing any personal or sensitive information, failing this the users are required to leave the site.
If in case, any such information is shared by the end user without reading and agreeing to the policy and they wish to delete the information. The end user can request BetterWay to delete it by writing to us on email@example.com.
End users can describe or identify themselves using the personally identifiable information they choose to share on the website. Additional data, such as the usage patterns mentioned above, that does not personally identify End-Users is gathered by BetterWay from End-Users and is solely under its ownership. BetterWay may sell or otherwise transfer such research, statistical, or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. BetterWay may also use such information in an aggregated or non-personally identifiable form for business intelligence, statistical analysis, and research purposes.BetterWay reserves the right to collect, share, use the shared information for analysing usage patterns, researching and creating new technologies, commercial usages, improving product offerings or features and enabling third party for helping us do so.
BetterWay will contact End Users via phone, email, notices posted on the website, and other channels made available by the service, such as text messaging and other messaging apps. By going into their “Account” at www.theBetterWay.co and adjusting the account settings, End-Users can modify their email and contact preferences at any time. If unable to change or modify, the end user may write to us requesting the same at support@theBetterWay.co
For the purposes of managing services, customer support, research and development, and improving the listing of Practitioners, BetterWay may maintain records of electronic messages and phone calls made and received.
Every BetterWay employee and data processor who handles sensitive personal data or information or has access to it is required to protect the privacy of all end users’ personal information, including sensitive personal data and information. BetterWay has implemented policies and practises, along with legal requirements, that ensure the security of all personal data from the point of collection to the point of destruction. Any third-party data processor to whom BetterWay transfers personal data must either consent to abide by such guidelines and policies or take appropriate action independently.
BetterWay may share End Users’ Personal Information with independent third party service providers to process payment instructions, including granting End Users a payment deferral facility in relation to the Services, or with third party contractors who work on behalf of or with BetterWay to provide End Users with such Services, to assist BetterWay in communicating with End Users, or to maintain the Website, to the extent necessary to provide End Users with the Services. The information required to process payments is accessible to these third-party service providers, but they are not permitted to use it for any other reason.
These contractors typically do not have any independent right to share this information, although some contractors who offer services on the website, such as those who offer online communications services, may use and disclose the personal data collected in connection with the provision of these Services in accordance with their own privacy policies. You agree that we may disclose your personal information to contractors in such instances, but only for the aforementioned reasons.
STATEMENT OF PRIVACY
Betterway does not automatically gather any sensitive personal data or information from visitors who are just casually browsing the website.
While BetterWay cannot guarantee, predict, or account for the equipment behaviour of every visitor to the Website, all visitors are urged to utilise the “clear cookies” feature of their browsers to ensure such clearing / deletion. Simply closing this browser window should usually remove any temporary cookies that BetterWay has installed if you, as a casual visitor, have unintentionally visited any other page of this website before reading the privacy statements set forth herein and you disagree with the way such information is obtained, collected, processed, stored, used, disclosed, or retained.